ServiceNow CSM
- Experience
- 4-15 years
- Work mode
- Onsite
- Employment
- Full-time
- Apply by
- Sep 30, 2026
About the role
Walk-in: Saturday 18 July 2026, Bangalore.
Job Title: ServiceNow CSM Developer
Experience: 4 – 15 Years
Locations: Bengaluru / Chennai / Hyderabad / Pune / Kolkata / Bhubaneswar
Job Description:
We are seeking an experienced ServiceNow CSM Developer to design, implement, and support Customer Service Management (CSM) solutions on the ServiceNow platform.
Key Responsibilities:
-
Develop and implement ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management
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Configure case workflows, SLAs, entitlements, and customer lifecycle processes
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Build and customize Service Portals / Employee Center for customer interactions
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Develop solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer
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Integrate ServiceNow with external systems using REST/SOAP APIs
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Configure Omnichannel features (Email, Chat, Virtual Agent)
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Create dashboards and reports for customer service performance and insights
Required Skills:
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Hands-on experience in ServiceNow CSM module
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Strong knowledge of case management, SLAs, and customer workflows
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Proficiency in JavaScript and ServiceNow scripting
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Experience with Service Portal / UI Builder
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Understanding of ITSM concepts and integrations
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ServiceNow certifications (CSA / CAD / CIS–CSM preferred)
Qualification: BACHELOR OF TECHNOLOGY · Role: Developer
Ref: TCS-419547
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