Customer Service & Sales Associate (International Telecom/Broadcasting)

Job Title: Remote Customer Service & Sales Associate (International Telecom/Broadcasting)

Salary: ₹12,000 per month (Fixed)

Work Location: 100% Remote / Work from Home.

Industry: Telecom / Digital Broadcasting / Media.

Job Overview

We are seeking an energetic, highly motivated Customer Service & Sales Associate to join our international broadcasting and telecom support team. This is a 100% remote, entry-level position perfect for freshers or junior professionals who possess exceptional English communication skills and a passion for dealing with global clients. In this role, you will act as the face of a leading worldwide broadcasting service, assisting international customers with their subscriptions, managing service inquiries, and proactively pitching/upselling global channel packages.

Key Responsibilities

1. International Customer Support

• Handle incoming inquiries from customers worldwide regarding their telecom and broadcasting services.
• Assist users with onboarding, troubleshooting basic viewing issues, and understanding their package inclusions.
• Deliver an exceptional service experience to maintain high customer retention rates.

1. Global Channel Sales & Upselling

• Educate existing and prospective international clients on premium global channel packages.
• Actively pitch, upsell, and close sales for various international channel bundles tailored to customer preferences.
• Meet micro-targets for package upgrades and new subscription sign-ups.

1. Account Maintenance & Reporting

• Document all client interactions, sales leads, and resolution statuses in the company system.
• Follow up with warm leads to convert interest into active global channel subscriptions.

Candidate Requirements

Education & Experience Experience: Freshers or Junior candidates (0–1 year of experience in sales, retail, or customer support). Education: High School Diploma / Graduate in any stream.

Key Skills & Qualifications

Flawless English Communication: Exceptional verbal and written English skills are mandatory. The ability to understand and match the tone of international clients is highly critical. Dual Mindset: Comfortable balancing both customer empathy (service) and persuasive closing skills (sales). Tech-Savvy: Quick to learn new digital platforms, broadcasting packages, and CRM systems.

Mandatory Remote Setup Requirements

Hardware: Must own a reliable laptop or desktop computer in good working condition. Connectivity: A stable, high-speed Wi-Fi internet connection with reliable power backup. Professional Presence: An active and professionally maintained LinkedIn profile for internal alignment and verification. Workspace: A quiet, distraction-free environment to handle international client calls.