應用程式生產支援分析師

職位：應用程式生產支援分析師
薪酬：每月最高 35,000 - 40,000 港元 + 標準福利
僱傭類型：全職
經驗級別：中級 / 高級
行業：銀行及金融業

所需技術技能：PL/SQL、Unix/Linux Shell Script、AutoSys

所需能力（技術 / 行為能力）

必須具備

熟悉並能夠使用 PL/SQL

具備 AutoSys 的實際工作知識

熟悉 Unix/Linux，包括 Shell Script

具備 Windows 的基本認識

具備優秀的英語書面及口語溝通能力

優先考慮

至少 5 年生產支援、軟件開發或業務分析師工作經驗，具金融業經驗者優先。

持有電腦科學或資訊科技相關學科的學士學位優先。

熟悉金融市場及多種資產類別

具備 FIX 協議經驗

具備前台投資應用程式（Front Office Investment Applications）經驗者優先

職位描述 / 職位期望

1 事故管理，包括重大事故管理

2 為金融應用程式提供第二級（Level 2）技術支援，包括分析超出既定處理程序範圍的生產環境問題

3 主動承擔問題責任，並推動問題直至獲得解決

4 按需要為不同業務及技術團隊提供支援

5 監控系統以識別潛在問題，並按需要進行系統健康檢查

Role: Application Production Support Analyst
Salary: Up to 35000-40000 HKD PM + Standard Benefits
Employment Type: Full-time
Experience Level: Mid-Level / Senior
Industry: Banking & Financial

Required Technical Skill Set: PLSQL, Unix/Linux Shell Scripting, Autosys

Desired Competencies (Technical/Behavioural Competency

Must-Have

• Understanding of and ability to use PL/SQL

• Working knowledge of Autosys

• Strong knowledge of Unix/Linux including shell scripting

• General understanding of Windows

• Excellent written and oral communication skills (English)

Good-to-Have

• Minimum of 5 years of experience in a production support, development, or business analyst role, preferably in the Financial Industry.

• Bachelor’s Degree level qualification in Computer Science or IT related subject preferred.

• Knowledge of Financial Markets crossing multiple asset classes

• Experience with the FIX Protocol

• Experience with Front Office Investment applications preferred

                       

Role descriptions / Expectations from the Role

1                     Incident Management - including major incidents

2                     Level 2 Support of finance applications including analysis of production issues that fall outside predefined procedures

3                     Assuming ownership of problems and driving towards resolution

4                     Lend support to various business and technology teams as necessary

5                     Monitor system for possible issues, performing system health checks as required