Splunk Platform Architect

Role: Platform Architect
Location: Toronto Ontario - Hybrid
Salary: CAD 140000 per annum + Standard Benefits
Openings: 15
Employment Type: Full-time / Contract
Experience Level: Mid-Level / Senior
Industry: Banking

Total Experience: 4-6 years

Role Description:
• We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.
• The primary purpose of this role is to ensure customers realize the full value of their ServiceNow investment.
• The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.
• This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation.

Key Responsibilities
• Architectural Advisory Translate customer business objectives into a coherent platform strategy.
• Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health Governance Lead technical governance discussions to establish frameworks that prevent platform health degradation over time.
• Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.

• Risk Management Proactively identify, track, and assess risks across architectural, technical, and platform health dimensions.
• Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement Build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership.
• Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise Demonstrate platform capabilities and guide customers through ServiceNow functionality.
• Maintain deep expertise in a few core areas while having broad knowledge across the entire ServiceNow platform.
• Strategic Conceptual AI Expertise Guide customers in adopting AI capabilities on the ServiceNow platform, including advising on how these capabilities fit within their broader organization.